Terms & Conditions

Reservation

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BUSINESS LEISURE

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DESTINATION

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Our Hotels

Terms & Conditions

Take-away and deliveries are available from 11 AM to 9 PM.
Please do inform us of any special instructions regarding your order and in case you are allergic or intolerant to any specific food ingredients.
Available on pre-order basis only.
Additional time maybe indicated for specific dishes and bulk orders.
The minimum order value for free delivery up to a radius of 15 KM from the hotel is INR 999 (exclusive of taxes).
For delivery beyond 15 KM and upto 30 KM, a delivery charge of INR 350 (exclusive of taxes) will be levied.
For orders below value of INR 999 (exclusive of taxes) and upto a radius of 15 KM from the hotel, a delivery charge of INR 250
(Exclusive of taxes) will be levied. For delivery beyond 15 KM and upto 30 KM, a delivery charge of INR 600 (exclusive of taxes) will be levied.
In case of home delivery, your order shall be delivered to the farthest point with car access. You are requested to collect the food from this point. Our delivery agents are trained to follow safety protocols and maintain low contact delivery.
The food from these premises needs to be responsibly handled to ensure product safety. In the interest of public health, please ensure that the food is consumed within the prescribed “Best before date” and alternatively discarded thereafter.
Please follow product handling guidelines as prescribed by the premises.
All prices are in Indian Rupees and exclusive of Government taxes and subject to change as applicable at the time of payment.
We levy no service charge.
Hotel shall not be liable for remote, indirect or consequential damages.
Hotel’s liability shall be limited to and not exceed the value of the disputed order, excluding any liability that cannot be limited by law.
Disputes subject to exclusive jurisdiction of Delhi courts.

Notice:

ITC Hotels does not seek any guest financial particulars nor solicits any monetary transaction outside of its official platform. Guests are advised to beware of any fraudulent activities impersonating & misusing ITC hotel’s brand identity. Guests are requested to contact us only on www.itchotels.com, reservations@itchotels.in, 1-800-102-2333 for any reservation(s)/ queries.

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